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Caroline Mouton - Virtual Assistant |
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Republic of South Africa
Caroline Mouton
Member Since: July 2008
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Make Contact with Short Description:
Is your IT Department or IT Supplier aligned to your business?
Do you provide IT Services? Would you like to differentiate your service based on Best Practice?
Affordable advice, assistance and mentoring for SME IT Companies or Departments
Long Description:
Making Your IT Solutions work For You
Need an objective & practical IT Partner and/or mentor?
Want your IT systems to be stable, aligned to your changing business requirements and growing with you?
Services
- IT Business English - Editing of documents, web content, marketing material, etc. Don't let poor English impact on the impression you make
- Service Catalogue - creation & maintenance
- IT Supplier Relationship Management
- IT Supplier Assessments against industry Best Practice
- IT Service Management Policy creation & maintenance
- IT Business English Improvement for IT Staff & Managers
- IT Service Desk Quality
- CMDB Design and Maintenance
- Release Management - whether you're small & dynamic or large & regulated
- Formal ITIL Compliance (using ISO/IEC 20000)
- and lots more...
My service is aimed at 2 audiences – those who rely on IT to do business and those who provide IT services to other companies.
IT Service Delivery needs to be mature and measured. Make sure you have specific key practices in place if you want to avoid costly outages, downtime and instability.
Why you need my services
Business Owners
Most companies, no matter how small, are completely reliant on IT solutions to do business or at the least need IT solutions in order to be efficient and cost-effective.
An IT Service Provider is a company that you rely on for an IT service. This may be your website host, your Helpdesk/ Call Centre, your hardware and infrastructure supplier or your own internal IT department.
Here’s the question: are your IT service providers aligned with your business? Do they have sufficient processes in place to ensure that your IT systems are reliable, well maintained and well documented? Have you ever seen a continuity plan or a capacity plan or a service management plan come out of your IT department? Do you know how long it takes to get a problem resolved and the rate of recurrence of incidents on your IT systems? What improvement plans are underway to meet your future demands?
I can help you to understand what to look for and what questions to ask.
If you’re looking for a new IT service provider, I can help with a quick assessment to ensure that they have the basics in place so that you know that you’re hiring a best practice and quality focused provider who won’t keep your most vital asset – your IT systems – wrapped up in a black box of jargon. This is not about whether they have the best technology it’s about whether that technology will be managed with a focus on providing you with a quality service that meets your business needs.
IT Service Providers
Reduce costs, differentiate your service and keep your customers happy (not to mention your staff!)
As an SMME IT Company, are you aligned with Best Practice? Perhaps you’ve had some ITIL training but don’t know where to start and can’t afford hefty consulting bills. Would you like to know why or even whether you should bother with something like ITIL? Do you know how to keep Best Practice maintainable, useful and cost effective? How much is enough?
Perhaps you are ready to differentiate your IT service offering with a formal certification in ITIL compliance. This doesn't have to be a costly exercise. It can be a scalable and extendable implementation of basic quality procedures.
Ask me about my tried & tested methodology for implementing ITIL or for achieving ITIL compliance
About Me
I am a qualified ISO/IEC 20000 Consultant with 2 years experience in helping IT departments achieve certification.
My 12 years experience in the IT industry, covering everything from full-lifecycle software development roles to service support and service delivery roles have left me with a solid technical grounding and hands-on experience of what it's like to support IT systems. Just less than three years of process improvement consulting roles have left me with a good grasp of the challenges that face organizations wanting to implement process change and certification.
I have worked with the CobiT and CMMI methodologies which do help sometimes, but I believe that ITIL, in conjunction with ISO/IEC 20000 and MOF offer IT Service Providers with a scalable, value-add way of achieving service quality improvements.
Through the years I’ve experienced the pain of endless outages, poor system performance and frustrated customers. Best practice methodologies like ITIL provided structure and hard-won wisdom that elevated my support and development efforts to an efficient and maintainable level with tangible improvements. I am keen to see the same happen in your organisation.
Contact me today for a chat and let's see how I can assist with your specific situation.
Services and Skills offered by this Virtual Assistant
Secretarial/Administration
- Editor
- Procedural Documentation
- Proof Reading
- Research
- Spreadsheet Design
- Visio Charts
Computing
- IT Training
Specialist
- Quality management Systems
Contact Details
Name:
Caroline Mouton
Telephone:
Telephone: +27791612858
FAX: +27866662858
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