|Jacqui Watt - Virtual Assistant|
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Jacqui Watt - Virtual Assistant
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I have 5 years Secretarial experience and over 10 years of Customer Service experience. My main skills are in Word, Excel and Powerpoint. My typing speed is 60wpm.
Summary: Motivated individual who enjoys working within a team. Good sense of humour with a positive outlook. Currently a stay at home mother to my 2 children.
Skills: Excellent knowledge of Powerpoint, Word, Excel, Frontpage editor. Typing speed of 60wpm.
Courses completed: Business letter writing, Customer Service training (Focus on the Customer and Focus on Customer Delight), Frontpage editor, RSA level I, II and III, Telephone skills.
Education: 1993 Swindon College A level French – grade E
A level German – grade E
1991 Malmesbury School 11 GCSE’s – 9 graded A – C
Sept – Oct 2006 Temporary assignments for various companies as a receptionist or administrator.
Jun – Sept 2006 Alhco Ltd Administration Supervisor Responsible for a team of 3 people that manage the day to day running of housing contracts. Ensuring annual services are carried out. Dealing with escalated complaints. Attending client meetings.
May 2005 – January 2006 Orange Technical Customer Service Representative
Providing help to customers to set up and troubleshoot any problems with Picture/Video messaging, e-mail, downloads and video calling.
January 2001 – January 2005 ARVAL PHH
Secretary to Head of Customer Services and Account Management. Duties include creating powerpoint presentations, arranging meetings, liaising with clients, updating the Company’s intranet using Frontpage editor, analysing data and general secretarial duties.
September 2000 – December 2000 RAF Benevelant Fund
PA to Chief Executive and Operations Director
Temporary role to gain Secretarial experience. Duties included creating powerpoint presentations, arranging meetings, travel arrangements, general secretarial duties.
July 1998 – August 2000 ARVAL PHH
Client Liaison Advisor
Day to day client contact co-ordinating the buying, selling, taxing of a client’s fleet.
March 1997 – June 1998 GWC Customer Service Team Leader
Team Leader on the Nationwide Building Society account to a team of 10 – 16 people. Providing reporting requirements to the client, dealing with escalated customer complaints.
March 1995 – February 1997 GWC
Customer Service Executive
Call handler taking 70+ calls per day. Answering customer queries and complaints, data entry.
Interests: Cinema, music, reading, travel, cooking
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