Najja Hatchett - Virtual Assistant
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Najja Hatchett - Virtual Assistant

Florida
in United States

Najja Hatchett

Member Since: January 2007

Short Description:

Virtual Personal Assistant Available for Hire Immediately

Long Description:

Najja G. Hatchett

Home: (954)302-2041
Mobile: (954) 260-8726

WORK HISTORY

Self Employed/Independent Contractor January 2006 - Present
• Providing freelance administrative, marketing assistant, personal assistant, virtual personal assistant, concierge, lifestyle management, graphic design and technical support/IT services.

E-magine Networks Inc. September 2005- January 2006
Customer Service Coordinator/Office Administrator Downsized
• Assist CFO, CIO, President of Marketing, Operations Director and Human Resource Director with all office duties on a daily basis. Provide all administrative help for office staff as requested.
• Worked directly in conjunction with Advertising Account Manager regarding setup and maintenance of client accounts.
• Handle all incoming client inquires via phone, email, or fax.
• Implement new customer service fundamentals to assist in retaining a relationship with existing clients.
• Create Client Welcome Process; Welcome Letter, Welcome Call Script.
• Create Client Correspondence Cycle, and Renewal Process Cycle.
• Create Scripts for Welcome Call, Renewal Call, Monthly Review Calls, etc.
• Organize client files both electronic and hard copies.
• Create client contracts, input client information into CRM database.
• Maintain and update CRM database, create and run CRM reports.
• Implement new ideas and suggestions for advertising and marketing.
• Update and implement Policies and Procedures for Customer Service Department.
• Created Customer Service Department Form Letters/Correspondences.
• Administrative Duties; Filing, faxing, create memos, create form letters, generate reports, update employee records, update employee phone directory, update phone tree and voice prompts.
• Create Purchase Orders, order all office supplies and keep track of inventory. Process express mail/packages, and mail supply purchase orders etc.

101 Business Center December 2004- August 2005
Operations Assistant/Office Administrative Assistant Downsized
• Assist Operations manager with all office duties.
• Provide all administrative help for all tenants as requested.
• Order all office supplies as well as food and beverage supplies, and keep track of inventory.
• Complete new tenant and/or virtual checklist prior to move-in.
• Process all tenant order request; express mail/packages, supply purchase orders etc.
• Cover reception desk as needed; answer and route inbound calls, call screening as necessary.
• Sort and distribute all mail. Coordinate mail forwarding.
• Implement new ideas and suggestions for advertising and marketing.
• Schedule conference rooms for consultations, depositions, EUOs etc.
• Give tours for new and/or potential clients.

Two’s Company November 2003 – December 2004
Customer Care Specialist

• Provide ACD coverage
• Enter customer orders
• Forward catalog requests
• Arrange for return of merchandise
• Provide full support for sales associates
• Return customer calls
• Process and respond to all faxes, email and mail received from customers and sales associates
• Identify and report potential product quality problems
• Coordinate the fulfillment of key account and special event orders
• Identify process and procedural improvements
• Special projects and tasks: Proof- read and edit catalogs, Product receiver inspection (quality control), Product returns inspection (quality control)
• Custom order coordinator: Enter orders, Check stock/availability, Process order, Inspect product quality for custom orders upon shipment


ABC Carpet & Home October 2002- August 2003
Customer Service Specialist/ Internet Sales Coordinator
• Assist customers with purchases, order status inquires, sales, and returns.
• Assist sales staff with sales transactions, refunds, balance payments, delivery schedules, and order processing.
• Perform general administrative duties including filing, faxing, emails, writing letters, interoffice memos, data entry, and purchasing office supplies.
• Assist customers with site navigation, billing, technical issues, and general inquires.
• Respond to customer emails and calls through switchboard and Internet systems.

Priority Staffing Solutions July 2000 – October 2002
Various long-term assignments: Quality Assurance/ Assistant Supervisor, Executive Assistant,
Administrative Assistant, Database Coordinator
• Assist managers and supervisors in maintaining staff performance.
• Ensure accuracy and review work of staff.
• Administer ways to increase productivity.
• Handle client inquires, and troubleshoot client issues.
• File, fax, create reports, answer phones, and distribute mail.
• Type memos, letters, and correspondences, develop presentations, and take dictation.
• Scheduling, coordinate meetings, coordinate travel arrangements.
• Assist with time and expense report filing and billing.

RCN August 2000 - December 2001
Database Coordinator/Administrative Assistant Downsized
• Create, maintain, upload, and update database information.
• Review accuracy of database information.
• Modify cable data information for both commercial and residential areas.
• Perform all administrative duties for Operations Department Mgrs.
• File, fax, type letters, create reports, answer phones, distribute mail, and make travel arrangements.
• Create presentations and reports for Management team.

Forman Interactive Corp. March 1998 - April 2000
Site America - web-hosting company
Sales Account Manager/Customer Service & Technical Support Representative
Register.com - Domain Registration Company
CSR, Technical Support, Billing Representative, Customer Service Assistant Team-Leader
• Cold Call Selling of web hosting packages through leads given from Register.com.
• Responsible for assisting customers with any technical difficulties in maintaining their web sites.
• Assisted with the startup of client web sites.
• Assist manager in maintaining an efficient customer service department.
• Reviewed performance evaluations of representatives and their work.
• Improve client relations, and administer ways to increase productivity.
• Train representatives in effective customer service tactics, technical support and technical troubleshooting, and accurate billing procedures.
• Assist customers with site navigation, registration, billing, technical issues, and general inquires.
• Respond to customer emails and calls through ACD and Internet systems.
• Troubleshoot Domain Name Server, Internet Protocol, Email Server, and Web Hosting issues.

RELEVANT SKILLS & EXPERIENCE

• Advanced Computer Skills; MS Office: Word, Excel, Access, Powerpoint, Frontpage, Outlook, and Publisher. Windows: 3.1, 95, 98, 2000, Me, XP, Internet Explorer, Netscape Navigator, Visual Basic, and knowledge of HTML, AS 400, A+ Certified
• Technical Support - Troubleshooting DNS, IP, Web Hosting, and Email Configuration.

EDUCATION

• New York Institute of Technology New York, New York
Business Major - MIS September 1999, 2002
• State University of New York New Paltz, New York
Liberal Arts Major August 1997, May 1999

Services and Skills offered by this Virtual Assistant

Secretarial/Administration

• Audio Typing
• Bookkeeping
• Business Administration
• Copy Typing
• Data Input
• Desk Top Publishing
• Email Administration
• Executive Assistant
• Faxing
• Flyers
• Invoicing
• Office Management
• Personal Administration
• Personal Assistant
• Phone-in Dictation
• Photocopying
• Proof Reading
• Reminder Service
• Research
• Resumes / CVs
• Scanning
• Secretarial Services
• Short Hand
• Spreadsheet Design
• Surveys
• Telephony Services
• Time Management
• Travel Arrangements
• Word Processing

Computing

• Graphical Design
• Software Testing

Miscellaneous

• Concierge Services

Contact Details

Name:
Najja Hatchett

Telephone:
Telephone: 954-302-2041