Ana Lucia Novak - Virtual Assistant
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Ana Lucia Novak - Virtual Assistant

California
in United States

Ana Lucia Novak

Member Since: October 2008

Short Description:

I provide premier virtual executive assistant services and office management with Human Resources and Recruiting to local business. I have 20 years experience in the high tech industry supporting C+ executives and have start up experience.

Long Description:

CYBERQueen is a personal (virtual or onsite) executive assistant looking for a personal business relationship with long term or short term prospective clients. CYBERQueen is NOT a call center, CYBERQueen IS my expertise and personal attention focused on your needs.

CYBERQueen supports only a handful of clients to provide you customized and focused support through-out the day, week, and month!

CYBERQueen has over 15 years experience in the high tech industry specifically in Silicon Valley supporting high level executives and business owners in companies ranging from start-up's to large corporations. CYBERQueen specializes in providing premier executive assistant and office management support from the very basic to high level.

Personal Assistance
•Phone-voicemails/calendar/email management
•Errands
•car repair service
•car detailing
•dry cleaning pick up and drop off
•arrange return of merchandize, etc.
•Appointment scheduler (hair, skincare, massage, manicure/pedicure, dental, doctor, etc.)
•restaurant reservations
•gifts, gift cards for special occasions
•holiday card mailings (can be done by hand and/or mail merge onto mailing labels)birthday cards and gifts
•Travel Arrangements -Coordinate and plan Travel for personal and business includes written agenda from start to finish, scheduled meetings, hotel, auto rental or car service and if necessary directions
•Special projects as directed by you

Executive support for CEO, COO and executive team:
•Screen calls and manage emails (& correspondence)
•Contacts & Calendar management
•Coordinate customer/partner meetings
•Coordinate and create board packages
•Provide computer & IT support
•Coordinate logistics for programs, conferences, tradeshows and speaking engagements
•Process expenses and reconcile credit card expenses
•Create filing system and processes/procedures for maximum efficiency
•Domestic and international travel planning, meeting scheduling, and create point to point itinerary
•Manage contacts through Salesforce, ACT! Or MS Office (using card scanner or daily entry as they filter in)

Office Manager:
•Event planning (sales meetings, company parties, speaking engagements, seminars, off-sites)
•Provide basic IT support (troubleshoot) PDA’s, laptops, printers & faxes
•Assist team executives with travel, hotel, speaking engagements, conferences & tradeshows
•Review purchase requisitions, purchase orders, invoices and expense reports for appropriate documentation and approval prior to payment; reconcile monthly American Express credit card statements and reconcile and manage petty cash
•Manage new hire process (cubicle configuration, laptop configuration, set up of email and user id’s, new hire orientation, etc.)
•Building/Facility management and of all office equipment and supplies, including ordering and vendor selection and coordination

Sales Operations:
•Salesforce Administrator; daily maintenance of database, daily, weekly, monthly and quarterly reports
•Manage and maintain customer records including software license agreements, support renewals, non-disclosure agreements, etc.

Recruiting/ Human Resources Coordinator
•Manage recruiting process & activities, contractor documentation and offer letters
•Maintenance of Personnel and HR files; HRIS database maintenance
•PTO tracking; Benefits administration & open enrollment periods
•Establish new hire orientation & Exit Interviews
•Development of company policies and procedures & the Employee Handbook
•Employee Programs, Incentive Programs, Community Outreach Programs
•Keep management informed on (updated) HR issues
•Coordinated logistics for travel, hotel, transportation, interview schedules, video conference calls, etc. with candidates and clients
•Write job ads, post open positions on approved job boards
•Prescreen and qualify candidates for open positions in order to find relevance, culture fit, compensation history, and uncover skill sets and possible concerns
•Maintain database of candidate information and networking information; maintain the Applicant Tracking System

My mission is simple - to provide you with excellent customer service. I will help maximize your efficiency and productivity both professionally and personally by:

# Freeing up your time so you can focus on the real priorities
# Create organization out of chaos
# Increasing your productivity
# Reducing the amount of stress and clutter in your life

I want to exceed your expectations with thoroughness, accuracy, and professionalism. I want to be your go-to person when you need something done. I want you to be able to rely on me with your day to day administrative operations, and I know that requires your trust, and I take that very seriously. I appreciate the opportunity to work for you and free you from sleepless nights and stress.

If you desire to increase productivity, become more efficient with your time, or need to enhance your staff capabilities, without adding headcount and the costs associated with it; then CYBERQueen is "The Perfect!Assistant Solution" for you.

Please call 1-866-491-3594 for a personal consultation.

Warm regards,

Ana Lucia Novak
CYBERQueen, The Perfect!Assistant Solution

Services and Skills offered by this Virtual Assistant

Secretarial/Administration

• Bookkeeping
• Business Administration
• Conventions
• Copy Typing
• Customer Services
• Data Input
• Desk Top Publishing
• Diary Management
• Electronic Forms
• Email Administration
• Event Management
• Executive Assistant
• Faxing
• Flyers
• Invoicing
• Minutes
• Newsletters
• Office Management
• Personal Administration
• Personal Assistant
• Photocopying
• Presentations
• Procedural Documentation
• Proof Reading
• Research
• Scanning
• Secretarial Services
• Telephony Services
• Time Management
• Travel Arrangements

Computing

• Office Automation
• Phone Help Desk
• Search Engine Optimisation
• Web Site Administration
• Web Site Promotion

Specialist

• Human Resources
• Recruitment
• SAP
• Training

Professional

• Project Management

Miscellaneous

• Concierge Services

Contact Details

Name:
Ana Lucia Novak

Address:
423 Broadway
#524
Millbrae
San Mateo
United States of America
94030

Telephone:
Telephone: 866-491-3594
FAX: 650-648-0470

Mobile Phone:
Mobile: 650-771-0777

Visit my Website : www.cyberqueen.net