mary grace Magsipoc - Virtual Assistant
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mary grace Magsipoc - Virtual Assistant

Philippines

mary grace Magsipoc

Member Since: September 2008

Short Description:

Played a key role in increasing retention as well as satisfaction rates.Participated in sale functions within various organizations.Assisted in the training of new customer service representatives and associates.Assisted in development of procedures.

Long Description:

MARY GRACE P. MAGSIPOC

saving_grace20@yahoo.com
+639278027927

OBJECTIVE

Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

QUALIFICATION PROFILE

• Results- oriented for Sales with exposure to business development, marketing, strategic planning, client relationship and customer service.
• Responsible for customer service in the Retention, Finance, Circulation and Membership Department, duties included answering customer queries, problem solving and providing detailed information on new products.
• Worked with new customers in the development of n accounts and the implementation of new systems.
• Assisted in the development of new policies and procedures.
• Assisted in the training of new customer service representatives and associates.

EMPLOYMENT HISTORY

Customer Service

APAC Customer Services, Incorporated
August 2007 – June 2008
Accounts Handled: Publishing: McClatchy
Sacramento Bee
Fresno Bee
Modesto Bee
KANA – customer service through email support

• Played a key role in increasing retention as well as satisfaction rates.
• Cultivated positive and enduring relationships with customers.
• Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence.
• Explain policies, regulations and rate structures.
• Receive and process applications and payments for services, subscription and fees.
• Make change and issue receipts.
• Open, freeze and close accounts.
ICT Telemarketing Services, Incorporated
January 2007 – March 2007
Washington Mutual
Sales

ICT Telemarketing Services, Incorporated
September 2005- August 2007

• Participated in sale functions within various organizations.
• Conducted market research, identified emerging market trends, and introduced marketing strategies.
• Contributed to the implementation of promotional programs that optimized revenue levels in a saturated market.

Accounts Handled:

HSBC
 Account Secure Plus
 CPP North America
 Metris
 Legacy
Market Research
J.P. Morgan Chase

EDUCATION

AMA Computer College
Bachelor of Science in Electronics and Communications Engineering
2005

Mapua Institute of Technology
Undergraduate of Bachelor of Science in Metallurgical Engineering
1998 – 2001

National College of Business and Arts
Primary and Secondary School

PERSONAL INFORMATION

Mobile Number : 09278027927
Yahoo ID : saving_grace20
Skype Name : mgmagsipoc
Date of Birth : May 11, 1981
Address : 12 Jade Street Cresdaville Subdivision Taytay, Rizal
Religion : Christian

Character Reference is available upon request.

Services and Skills offered by this Virtual Assistant

Secretarial/Administration

• Copy Typing
• Customer Services
• Data Input
• Email Administration
• Presentations
• Research
• Resumes / CVs
• Secretarial Services
• Surveys
• Time Management
• Word Processing

Computing

• Networking
• Technical Support

Specialist

• Credit Control
• Recruitment
• Telemarketing

Professional

• Financial Services
• Marketing
• Public Relations

Contact Details

Name:
mary grace Magsipoc

Telephone:
Telephone: 639278027927