Lynne Walls - Virtual Assistant
	- - -

Lynne Walls - Virtual Assistant

Pennsylvania
in United States

Lynne Walls

Member Since: October 2007

Short Description:

Over 30 years of experience in the areas customer service, office administration and management. Experience in a variety of industries with manufacturing at the top of the list.

Long Description:

* 30+ years Customer Service experience, 13 years managing office operations

* Successfully created in-bound call centers for employers and their clients

* Developed new policies/procedures, training materials and reporting on two recent start-ups to ensure department was run to employer’s specifications

* Experienced in all Microsoft Office 2003 applications, including Expert Rating in Excel, Word, and Office Skills. Experience in the use of Power Point, Outlook, Visio and Publisher. Also experienced in Lotus Notes., Aspect phone system usage and reporting as well as Wilke Thornton databases usage and reporting.

PROFESSIONAL ACHIEVEMENTS

* Started virtual assistant business as sole proprietorship, taking short and long term assignments assisting small business owners with office projects and day-to-day office operations.

* Part of start up team creating a new company offering work from home opportunities for the disabled. Helped develop policies, procedures, did remote interviewing, created reporting documents for tracking productivity and prepared and submitted payroll for all staff. Supervised a team of 13 agents doing clerical functions as support for a well known furniture company’s customer service department. Prepared and conducted training of new agents as they were hired in groups.

* Core member of new business development team establishing a new, home party sales company for Crayola. Did benchmarking to develop policies and practices, set up Consultant Care department, hired and trained representatives, helped to select and implement departmental ordering/warehousing computer system, assisted in event planning and implementation, helped to develop and fulfill monthly sales and recruiting promotions. Took annual sales to $4.2 million within the company’s first full year of existence.

* Served for two years on an inter-company, cross-functional team to develop and implement operations practices supporting a new product line for Day-Timers. Sales grew from $5 million the first year to $40 million the second year.

* Revitalized customized product business, resulting in net sale of obsolete inventory of $250,000.00. Identified reasons for loses of an additional $750,000.00 in revenues and organized a team to revamp marketing. A 1998 recipient of Day-Timer’s Outstanding Teammate Award for contribution to bottom line.

* Served on a team developing and implementing programs to improve employee retention rate at Telerx by 12-18% over a two year period.

* Developed, with selected Telerx program members, product and procedural training for new hires to improve retention rate and job performance.

* Received 3rd place award in 1995 Innovation in Operations Awards from Operations & Fulfillment magazine for development of idea to offer services through phone menu to cut down on call volumes.

* Interviewed, hired and trained a Telerx team of nine call center representatives and one supervisor while managing daily operations.

* Designed and developed all daily, weekly and monthly reporting to give feedback concerning progress in meeting goals.

* Established a reward system for outstanding performance and coached representatives as needed for improvement.

* Assessed existing infrastructure and developed job descriptions.

* Monitored call and data entry quality of representatives, providing regular feedback sessions and annual reviews to increase employee effectiveness and job satisfaction.

WORK HISTORY

NO WORRIES VIRTUAL ASSISTANCE June 2007-present
Leave your day-to-day office worries with us!
Owner/Proprietor

THE CUSTOMER CARE GROUP/NTI, INC Boston, MA March 2007-August 2007
There for you virtually every minute of every day
Team Lead

CRAYOLA, INC. Easton, PA 2004-2007
Strategic member of leadership team launching home demonstration craft business
Consultant Care Manager

TELERX MARKETING, INC. Allentown, PA 1999- 2003
A leading outsource partner specializing in customer care
Project Manager

DAY-TIMERS, INC. Allentown, PA
The leading brand of personal organizers
Operations Team Leader 1998-1999
Assistant Supervisor 1994-1997
Customer Service Representative 1990-1993

EDUCATION
Certified Coach Training-Coach Training Alliance currently attending
Bachelor of Business Administration equivalent-Almeda College 2003
Several Management, Team Building and Computer Literacy courses at Northampton Community College, Penn State and company sponsored training.
EthicsCheck and Certified Virtual Assistant certifications from IVAA

Services and Skills offered by this Virtual Assistant

Secretarial/Administration

• Business Administration
• Conventions
• Copy Typing
• Correspondence
• Data Input
• Desk Top Publishing
• Editor
• Electronic Forms
• Email Administration
• Event Management
• Executive Assistant
• Faxing
• Flyers
• Minutes
• Newsletters
• Office Management
• Packing and Shipping
• Photocopying
• Presentations
• Procedural Documentation
• Proof Reading
• Research
• Resumes / CVs
• Scanning
• Spreadsheet Design
• Surveys
• Time Management
• Travel Arrangements
• Visio Charts
• Word Processing

Specialist

• Recruitment
• Technical Writing
• Training

Professional

• Project Management

Contact Details

Name:
Lynne Walls

Address:
35 Valley Park South
Bethlehem
Lehigh
United States of America
18018

Telephone:
Telephone: 610-865-3150
FAX: 610-865-3150

Visit my Website : www.noworriesvirtualassistance.com