Nissa Quill - Virtual Assistant
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Nissa Quill - Virtual Assistant

Maryland
in United States

Nissa Quill

Member Since: June 2005

Short Description:

Multi-lingual (French, Spanish, English), Professionnal, Educated, and Experienced with a proven track-record of customer service, 95% or better customer satisfaction over two years. You can expect the best service- friendly, timely, and accurate!

Long Description:

Education
BA, French, Hood College- May 1992
GPA 3.5
BA, Political Science, Hood College, May 1992
GPA 4.0
Experience
Remote Concierge, VIPDesk.com June 2003- Present
Provide concierge services to client s customers (French, Spanish, and English);
- Handle customer requests from home office via phone and email
- Research and fulfill requests including restaurant and hotel reservations and recommendations, auto rental, gift recommendations, golf tee times, travel and destination information, or assistance with everyday tasks such as ticket purchases, or finding a quality house cleaning service
- Apply high quality customer service guidelines when fulfilling customer requests;
- Provide local expertise for area activities, events, restaurants, hotels, etc.
- Conduct and fulfill requests as needed, which may include providing immediate information, referring local service partners, or working offline to conduct research related to the customer s request
- Communicate response to user in a clear, timely and concise manner via phone and email
- Maintain a customer service rating of 95% or above.

President, Quality Language Foundation, May 2002- Present
I develop curriculum, market and advertise my program, recruit and train instructors for foreign language instruction in local public schools for ages 3-10. I work primarily from my home office and use the latest technology to provide support and instruction to instructors and staff members.

Regional Coordinator, International Cultural Holidays, July 1994- July 2002
I worked from home organizing home-stays and internships for French and Italian students. I conducted orientations in French and English and guided tours of both Baltimore and Washington DC in the same bilingual format.

Teacher, Frederick County Public Schools, June 1993- June 1999
I developed curriculum, provided instruction and evaluation for Middle and High School students in French, Spanish, Latin, and Life Skills.

Services and Skills offered by this Virtual Assistant

Secretarial/Administration

• Business Plans
• Event Management
• Flyers
• Personal Assistant
• Reminder Service
• Research
• Resumes / CVs
• Scanning
• Time Management
• Travel Arrangements

Specialist

• Interpretator
• Translations

Contact Details

Name:
Nissa Quill