Priyadarshini Majumdar - Virtual Assistant
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Priyadarshini Majumdar - Virtual Assistant

West Bengal
in India

Priyadarshini Majumdar

Member Since: September 2007

Short Description:

I have been in the banking and non-banking financial sector for the last 5 years. Customer Service and operations is my forte. Well accustomed with computer operations including MS-Office. Patience and eagerness to learn is my key strength.

Long Description:

PRIYADARSHINI MAJUMDAR


Email : priyadarshini29@gmail.com
Phone (Mob) :9836329581
(Resi) :033-24643635




OBJECTIVE ::
To obtain a career opportunity with an established organization where my knowledge and experience along with my dedication, sincerity and hard work will gain me a position of Substantial Responsibility.

WORK EXPERIENCE ::

• Currently worked as a Team Lead in a Finance & Accounts based process in Capgemini Kolkata from June 2007.
• From April 2004 to May 2007 worked as a Customer Service Executive in a 100 % voice process and as an Administrative Assistant in HSBC – GSC, Bangalore and Kolkata.
• Worked with ICICI Credit Cards, Kolkata as an Operations Executive from October 2002 to March 2004.

WORK ROLE ::

AS A TEAMLEAD IN CAPGEMINI

• Have thus far dealt with migrations, have understood and analyzed the business plans / requirements.

• Have been a point of contact for all employees of Capgemini in USA, who are users of a specific Time and Expense application.

• Have been a part of Management decisions regarding details of project transition, delivery phase, SLA and other business requirements.

• Have ensured that SLAs are met, and that the team members meet the required standards, individually, effective succession planning, handled absenteeism and attrition.

• Ability to track and manage operational matrices, functional role in capacity planning, displayed initiative, independent judgment and excellent communication skills and allied operational functions.

• Promptness in handling employee queries, potential problems and complaints is also one of my fortes.

• Handling of complaints and escalations in a delectable manner was one of my strong points and more than one of my ideas have been implemented in ensuring excellent Customer Service.

• Generation of accurate and timely reports by me has been appreciated.

• Call and volume analysis based FTE generation reports. Handling of daily weekly and monthly resource reports and forecasting resources from held or generated historic data.

• Creativity, positivism, determination, focus, fast learning skills and an openness to review and feedbacks are my bench marks.


AS CUSTOMER SERVICE EXECUTIVE IN HSBC - GSC :

• Handle UK & US inbound calls related to HSBC product.
• Handle and resolve various process related merchant and customer queries over the telephone.
• Achieve sales targets in the process for each month.
• Take up supervisory calls, floor escalations and work on queues dealing with complicated queries.
• Managed Break schedules and performed the role of a Swapper.
• In absence of an AMO, have deputized on the floor, especially in night shifts.
• Prepare written investigation reports regarding complaints for Management to take decisions.
• Have been a point of contact for different departments in the GSC and Business Area while resolving complex queries.
• Interact with external and internal customers of HSBC.
• Help the Management by preparing various reports and MIs.
• Participation in re-sourcing of agents on floor by managing break schedules.
• Help Resourcing team in preparation of databases and MIs required by various processes under the Business Area.

AS ADMIN ASST IN HSBC – GSC :

• Ensure that all confidential and sensitive information is securely handled, stored and destroyed as appropriate and no such information is divulged or made accessible to unauthorized persons.
• Maintain close co-ordination with all departments including HR, Projects & Planning, Training, Finance, Systems and so on, ensuring effective communication at all times.
• Organize for travel, hotel bookings and related administrative activities.
• Collation of reports, statistics and preparation of MIs.
• Monitor and follow up ensuring tasks delegated within the process, the Business Area and the supporting departments are completed as per agreed time frames
• Maintain HR records for the department and maintain confidentiality.
• Plan and organize meetings, appointments and schedules for delegates from Business Area visiting the site as well as team members.

AS OPERATIONS EXECUTIVE IN ICICI :

• Interact with customers for business requirements like telephonic verification for credit card issuance
• Create a channel of communication between the management and staff for daily operational requirements.
• Co-ordinate between customer needs and company policies.
• Organizing and maintaining inventory of all products and services available within the company.
• Promotion of new services and products offered by the company.
• Organizing all events within the company like arranging training schedules, meetings, promotion of new offers and team outings.
• Plan and organize resourcing and placing of staff and manage their leaves and work schedules.
• Deputise the Administrative Incharge and Managers during their leaves for operational purposes.
• Help management in analyzing and forecasting by preparing staff MIs.

ACHIEVEMENTS ::

• Have undergone Six Sigma Yellow Belt Training and have been certified.
• Have received recognition for nil sickness and unauthorized leaves in HSBC. Also was recognized as one of the key members to help the process become BAU.
• Have been a part of Interact and Rotaract Clubs during school and college respectively.
• Have participated and won awards in literary activities in college.
• Have been a part of Literary and Quiz clubs in school.

SPECIAL SKILLS ::

• Good interpersonal and communication skills.
• Sincere, hardworking and committed to excel in the given responsibility.
• Good team player.
• Flexible in terms of work and schedule.

ACADEMIC QUALIFICATION ::

• Completed B.COM (H) with Accountancy and Economics from Jadavpur University in Kolkata in 2002.
• Completed ISC in Commerce with 73% from G.D.Birla Girls’ High School in Kolkata in 1999.
• Completed ICSE with 75% from G.D.Birla Girls’ High School in Kolkata in 1997.
• Completed Company Secretaryship Foundation course under ICSI, Kolkata.

PERSONAL PROFILE ::

Date of Birth : 29th May 1981

Permanent Address : 40/1, Purna Das Road
Kolkata – 700029

Linguistic Skills : English, Bengali and Hindi

Favourite Pursuits : Reading Fiction, contemporary writing, traveling and listening to music

Services and Skills offered by this Virtual Assistant

Secretarial/Administration

• Articles
• Correspondence
• Email Administration
• Event Management
• Office Management
• Personal Assistant
• Word Processing

Professional

• Accountancy

Contact Details

Name:
Priyadarshini Majumdar