Rafael Pekson Ii - Virtual Assistant
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Rafael Pekson Ii - Virtual Assistant

British Columbia
in Canada

Rafael Pekson Ii

Member Since: October 2006

Short Description:

20 years of full-time, detailed, hands-on work experience, 10 years in managerial capacity...IT, sales, marketing, operations, customer service, training, troubleshooting, etc.

Long Description:

STRENGTHS
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20 years of full-time work experience, 10 years in managerial capacity

9 years of solid Information Technology (IT) work

9 years of Sales, Marketing and Operations experience

Extensive contact center and CRM technology, operational and sales/marketing experience

Upward product development and customer relations experience in a prominent fixed-wireless broadband internet service provider

Clear-cut Sales and Recruitment Management skills, having dealt with strong dealer networks in three Direct Sales companies

Creative Marketing ability for successful Promotions and Events and broad Brand Management know-how, having launched several products and promotions and created numerous successful major events

Extraordinary Customer Service (CS) attitude and skills, from conceptualizing business service units to successfully implementing service projects and initiatives

Capable Training and Presentation skills with more than 50 training courses and presentations developed and/or conducted across the entire corporate experience

Considerable experience managing a top-rated media publishing house

Fast and competent problem-solving proficiency

Artistic, creative and a penchant for details

ACCOMPLISHMENTS
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General Management
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Always a positive performance turnaround in managing various business units of diverse tasks throughout the working experience in IT, ISP, consumer, institutional, direct sales, media and call center industries.

Sales & Marketing
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Product Management of internet-related products and services

Brand positioning and promotions for a globally-known CRM system

Successfully assembled major events such as sales rallies, conferences, product launches and anniversaries, press conferences and even fashion shows

Sales and marketing initiatives for various off-the-shelf software systems

Involvement in marketing consumer products such as men’s briefs, women’s apparel, cosmetics and toiletries

Created profitable promotions for consumer products in a Direct Sales environment

Exploring market opportunities in the Global arena (US, Canada, UK, South America, Southeast Asia)

Conducted dozens of focus group discussions

Customer Service
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Ambivalent towards great customer service; have created the Customer Service department of a top multinational company, ran the Customer Relations unit of a top B2B ISP and managed the Customer Care programs outsourced by top US Telco and various companies.

Information Technology
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Development and implementation of various legacy, 4GL and web-based systems across the numerous business units involved.

PERSONAL
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Born on November 10, 1963. Married in December 22, 1993. Presently with two children, ages 10 and 8. Enjoys dealing with people and traveling, technology-driven, artistic, creative, a problem solver, wide reader, movie-buff and musically inclined.

Services and Skills offered by this Virtual Assistant

Secretarial/Administration

• Articles
• Business Administration
• Business Plans
• Conventions
• Correspondence
• Desk Top Publishing
• Editor
• Email Administration
• Event Management
• Executive Assistant
• Flyers
• Medical Transcription
• Newsletters
• Office Management
• Payroll
• Personal Administration
• Personal Assistant
• Presentations
• Procedural Documentation
• Purchasing
• Reminder Service
• Spreadsheet Design
• Telephony Services
• Travel Arrangements
• Word Processing

Computing

• Computer Programming
• Graphical Design
• Internet Consultancy
• IT Training
• Networking
• Office Automation
• Phone Help Desk
• Technical Support
• Web Design
• Web Hosting
• Web Site Promotion
• Webmaster

Specialist

• Quality management Systems
• Technical Writing
• Training

Professional

• Marketing
• Project Management

Contact Details

Name:
Rafael Pekson Ii