Steven Searson - Virtual Assistant
	- - -

Steven Searson - Virtual Assistant

California
in United States

Steven Searson

Member Since: March 2006

Short Description:

Support Windows98, Office2002/Office 2003, Windows NT/XP, including Macintosh OS X and networking issues. mail merge including printed mail newsletters. Windows 2003 Server domain with Active Directory. maintenance and updates.

Long Description:

Windows 2003 server
Information Technology Manager: Support Windows98, Office2002/Office 2003, Windows NT/XP, including Macintosh OS X and networking issues. Assisted in mail merge (both electronic and paper) for various campaigns, including printed mail newsletters. Implemented Windows 2003 Server domain with Active Directory. Assist with special projects as needed, including Donorperfect and accounting support. Maintained Nortel ICS phone system, including, add, moves and changes. Responded to donor inquiries and general customer support. Implemented corporate Antivirus enterprise solution (Norton Anti-virus). Purchased and configured new computer equipment for staff. Provide workshops and technical support for staff during normal business hours. Maintained complete database of computer equipment and inventory.) Assisted with website maintenance and updates.
Helpdesk Manager: Responsible for end user support for computer/telecom problems for faculty and staff. Responsible for day-to-day administration and maintenance of Avaya PBX G3 V8 Telco switch as well as Audix voicemail. Configured Avaya PBX with 3 T1 lines. Troubleshoot email, network and telecom problems, including hardware and software. Strong proficiency in Windows98, Office2002/Office XP, Windows NT/XP, including Macintosh OS X/9 and networking issues. Staged and configured new machines for network and VPN access. Installed category 5 cabling in dorms and staff offices. Implemented corporate Antivirus enterprise solution (Norton Anti-virus). Negotiate pricing and purchases of computer and telecom hardware for the entire University. Managed staff of 5 student technicians. Purchased new computer equipment and supplies for the faculty and staff. Provided technical support and classes for faculty and staff during normal business hours. Maintained complete database of computer equipment and inventory.

Tech Product Specialist: Responsible for the documentation and testing of the internet booking engine for United Airlines (www.ual.com) as well as other corporate web sites. Assisted with assisting sales set up new customers in database and handled all technical questions. Resolved various technical support questions and problems from customers regarding united web site reservation system. Answered technical support calls from customers using the public web site, ranging from simple to highly complicated (www.itn.net). Organized list of "queues" in apollo for Internet Travel Center to facilitate the transition of reservations. Assisted corporate clientele with bugs and access to their corporate travel web site. Reported any "bugs" in the corporate booking sites to engineering.
implementation; Office 2003 support

Services and Skills offered by this Virtual Assistant

Secretarial/Administration

• Articles
• Audio Typing
• Bookkeeping
• Business Administration
• Business Plans
• Conventions
• Copy Typing
• Correspondence
• Data Input
• Desk Top Publishing
• Diary Management
• Digital Transcription
• Editor
• Electronic Forms
• Email Administration
• Event Management
• Executive Assistant
• Faxing
• Flyers
• Grant Writing
• Invoicing
• Medical Secretary
• Medical Transcription
• Minutes
• Newsletters
• OCR
• Office Management
• Packing and Shipping
• Payroll
• Personal Administration
• Personal Assistant
• Phone-in Dictation
• Photocopying
• Presentations
• Procedural Documentation
• Proof Reading
• Purchasing
• Reminder Service
• Research
• Resumes / CVs
• Scanning
• Secretarial Services
• Short Hand
• Spreadsheet Design
• Surveys
• Telephony Services
• Time Management
• Transcription
• Travel Arrangements
• Word Processing

Computing

• Database Design
• Internet Consultancy
• IT Training
• Office Automation
• Phone Help Desk
• Software Testing
• Technical Support
• Web Hosting

Contact Details

Name:
Steven Searson