Ma. Victoria Barcelona - Virtual Assistant
	- - -

Ma. Victoria Barcelona - Virtual Assistant

Philippines

Ma. Victoria Barcelona

Member Since: May 2007

Short Description:

Seeking a position where my extensive experience will be further developed and utilised.

Long Description:

OBJECTIVE:
To gain essential skills and training which will lead to professional,career and personal growth.

EDUCATION:
1997-2001
Bachelor of Secondary Education Major in Physics
Philippine Normal University, Taft Avenue, Manila

SCHOLARSHIPS GRANTED
1997-2001
Pre-Service Scholarship Grant
Commission on Higher Education, Philippines

1993-1995
Government Scholarship Grant , City Government of Parañaque

WORK EXPERIENCE:

July 11, 2005 –July 11,2006
DSL Screening Consultant
Sykes Asia
4/F K Pointe Bldg.
Aurora Blvd. cor. Gilmore,
New Manila Q. C.
Responds to customers' inquiries, requests and disputes over the phone. Use judgment to make adjustments to customer’s accounts, and notify customers of dispute or inquiry resolution.
Promotes and sells Qwest products and services by consulting, gathering information, and evaluating customer needs.
Explain and/or demonstrate all services, products, features, and costs.
Probes and problem solves with customers to offer the right product solutions based on their needs.
Negotiates customers' requests for installation, removal/changes of service, billing arrangements; and coordinate installation with all other departments.
Uses various computer systems (20 or more)/screens simultaneously to process service orders.
Ensure customer satisfaction and win our customers' continued business and loyalty.


August 2004-May 2005
Technical Customer Care Representative
CONVERGYS PHILIPPINES SERVICES INCORPORATED
Pasig City, Philippines

Responsible for representing SBC YAHOO, a DSL internet service provider in 13 US states, for their clients to their customers by handling technical support calls promptly, interacting with customers to determine their needs, and providing consistent, high quality service and accurate information to the customers.
Periodically updated with team and call center meetings/activities, as well as training sessions which developed Customer care skills and competencies.

March 2004-August 2004
eRepresentative
PEOPLESUPPORT PHILIPPINES
Ayala Avenue, Makati City

PeopleSupport’s customer service representative, provided online customer service via phone on a 24x 7 basis.
Able to process transactions for InPhonic, an online cellular phone distribution company which provides customer assistance for mobile phone service application.
Transacted with major mobile phone distributions with top providers such as T-mobile, Sprint PCS, Verizon, Nextel and Cingular Wireless in behalf of the company.
Multi-tasked, not only in handling customer relation’s concern but also verifications, mobile phone service follow-ups and carrier to carrier transactions.

2001.2004
Faculty Member
MANRESA SCHOOL, Parañaque City

High School Science Teacher, particularly handling Physics Classes.
Homeroom Adviser for two years, managing an average of 40 students per class.
Moderator for two years, “Sci-Wizards” a Co-curricular Activity Club aiming to promote the importance of Science in Daily Living.
Licensure Examinations for Teachers (LET) Board Passer with a grade point average of 83.4%, Taken 26 August 2001

1997
Administrative Crew
Jollibee Foods Corporation- Uniwide Sucat, Parañaque City

Responsible for Documentation and Inter-Office Related tasks.
Entrusted with the safekeeping and depositing of the store’s daily sales.
Performs clerical tasks related with sales endorsements.





COMPUTER SKILLS :

* Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
* Microsoft Windows XP
* Microsoft Office XP Professional

Services and Skills offered by this Virtual Assistant

Secretarial/Administration

• Copy Typing
• Correspondence
• Data Input
• Email Administration
• Event Management
• Executive Assistant
• Personal Administration
• Photocopying
• Presentations
• Resumes / CVs
• Secretarial Services
• Telephony Services
• Transcription
• Travel Arrangements
• Word Processing

Computing

• Technical Support

Specialist

• Translations

Miscellaneous

• Concierge Services

Contact Details

Name:
Ma. Victoria Barcelona

Address:
8278 Dr. A. Santos Avenue, Suc
Parañaque City
Philippines
NCR
1700

Telephone:
Telephone: +6328278735

Mobile Phone:
Mobile: +639052685047